09SIM FAQ

09 mobile is a dedicated roaming service to use only when you are travelling abroad. Your existing number will remain on your current provider’s service but you will be provided with an additional 09 mobile number for international use. Consequently should you wish to receive calls on your original number whilst roaming you have three options.
• Use voicemail to inform callers of your 09 mobile roaming number.
• Use voicemail and access your messages remotely.
• Use call divert.
When in your home country you should be using your local mobile service provider.

Do I have to maintain service with my existing provider?

09 is designed to only benefit roaming customers and is not necessarily cost effective when used within your home area.

Will the 09 card work in any handset?

The 09 card will function in any relatively new (from last 2 years) handset. However many service providers and networks restrict usage of the handset that they sell to their own SIM card by using SIM blocking, in order to prevent subscribers taking advantage of services provided by their competitors. In order to use a restricted handset it is necessary to ask your provider for an unblock code to release your handset. Some networks, providers etc make it difficult for end users to gain the required information and charge an administration fee. Many independent mobile phone stores provide a similar service on site to open virtually any model of mobile phone for general usage.

Does the 09 SIM Card expires?

If you do not use it or recharge it within any period of 9 months it will expire together with possible call value left on it. To avoid this you can recharge or place a call.

Does the 09 Refill Card and top up value expires?

Yes, if not used within 9 months.

Will my existing phone work everywhere?

Subject to the country you are in . Whilst the 09 card is compatible with all GSM frequencies 900 1800 1900, most handsets are only compatible with one. However, many are so called tri-band handsets that operate on all three frequencies. In certain countries only one frequency may be available i.e. USA where only 1900 works, therefore only a 1900 compatible and/or a Triband unit can be used.

How much does the card cost?

The 09 basic card, which includes EUR 15.00 of call value costs EUR 39.00. Top-Up Vouchers are charged at EUR 25.00 and EUR 75.00. Alternatively if you take the Top-Up Subscription Option you may purchase airtime directly from your 09 phone at either EUR 25.00 or EUR 50.00. You can also order a direct Top-Up from the web page or through our customer service. Airtime will be sent directly to your handset.

What about contracts, commitment, credit checks etc.?

09 is prepaid service and therefore there is no credit check, line rental or commitment you only pay for calls as you place them. If you pay for call value Top-Up with a credit card, then a normal credit card check will be made. 09 are available to anyone, anywhere and is hassle free.

Is 09 available post-paid for business subscribers?

09 is currently available as a prepay service however 09 can look at this possibility for you if this is for corporate or business use.

What will my 09 phone number be?

09 will supply you with a new roaming number with your SIM. Your dialling code will be 00354 plus a mobile number which is 9 digits. In line with 09´s policy of controlled costs for the end user this enables you to have full control of your mobile costs as you should only give out your new international number when travelling to those whom you wish to contact you as incoming calls are free of charge to most countries if you use the 09 service instead of having to pay expensive roaming incoming calls.

Is there coverage in the area in which I intend to roam?

The 09 service can be used in over 400 networks in over 190 countries across the globe. Please see coverage list.

How much does it cost to make and receive calls?

Rates are from EUR 0.35 for placing a call and incoming calls are free of charge to most countries. For your convenience we have placed a rate calculator on our web page.

Where can I buy a 09 SIM?

SIM cards is available for purchase through our Online Shop:

Click here for 09SIM Online Shop 

How do I top up?

Top-Up Vouchers are available via the same channels as above. In addition you can top up your account through the call centre. You can register for a direct top up, then you can top up from your handset, wherever you are. Top up vouchers are charged at EUR 25.00 and EUR 75.00 Alternatively if you take the Top- Up Subscription Option you may purchase airtime directly from your 09 phone, the top up there is EUR 25.00 and EUR 50.00.